We’re sorry that your game did not arrive in a perfect state.

In any case, please send us clear pictures of the damaged component or box.

If it’s shipping damage, we’ll probably discuss a partial refund with you.

If it’s a production error that hinders you from playing the game, we’ll do our best to send you a replacement part as soon as possible.

Please read our general terms and conditions for a full description of how we evaluate damages and replacements.