My game was lost in the mail. How will you solve this?

From the moment we hand over the game to the postal service or courier, they are responsible for the package. If the package gets lost during shipping, we will file a claim with them to get a refund. If the postal service issues this refund, we can send you a new copy of the game. Please be aware that it can take several weeks before the postal service or courier acknowledge that the parcel is lost.