According to the tracking information my game was delivered, but I haven’t received anything!
Feb 16, 2021
In
That’s very unfortunate. Please send us your order number, so we can file a claim with the postal service or courier.
My game was lost in the mail. How will you solve this?
Feb 16, 2021
In
From the moment we hand over the game to the postal service or courier, they are responsible for the package. If the package gets lost during shipping, we will file a claim with them to get a refund. If the postal service issues this refund, we can send you a new copy of the game. Please be aware that it can take several weeks before the postal service or...
Can you send me a tracking link?
Feb 16, 2021
In
For boxes, you should have received a tracking link by email, or you can check the status of your order on your account page (if you’re logged in). Replacement parts are often sent by envelope, without any tracking.