Good agreements make good friends.
The present terms and conditions of sale govern the relationship between, GAME BREWER BVBA, whose head office is at Patersstraat 51, 2300 Turnhout, Belgium, BCE number 0671 586 923, operating under the name of “Game Brewer” and “MeepleShipper”, with websites on https://www.gamebrewer.com and https://www.meepleshipper.com, hereafter called “the Vendor”, and any person or company ordering through our webshop, by email, by a crowdfunding platform, at a convention, or by any other method, herafter called “the Customer”. The Customer declares s/he has the capacity to possess rights and be bound by obligations.
The Goods and Services are described on the sites https://www.gamebrewer.com and/or https://www.meepleshipper.com and/or third party online selling platforms, in good faith and as accurately as possible. The Customer may obtain extra information on the Goods and Services presented on the sites by sending a message with the contact form on either website or by telephone to +32 14 72 47 64. The presentation of the Goods and Services is not binding for the Vendor and does not constitute an offer in the legal sense of the term. The photographs, diagrams, drawings, or videos illustrating the products are not contractually binding. Under no circumstances shall the Vendor be held liable for any errors that may occur in them.
The online shop of the Vendor is governed by Belgian law and the items offered for sale on the site are all shipped from our warehouses in Belgium or the USA. If you have received the ordered goods and are not satisfied with any of them or have simply changed your mind about purchasing them after we have e-mailed you your order confirmation, you may exercise your right of withdrawal without penalty and without giving any reason and request a refund, pursuant to article 47 of the Belgian Act of 6 April 2010 on Market Practices and Consumer Protection, provided that you inform us of your decision to cancel the contract within 14 (fourteen) calendar days of delivery of the goods, by notification to our customer service department using the contact form on the Vendor’s website and/or by simply returning the goods. Please note that while the Goods remain in your possession you are under a duty to ensure that the Goods are kept safe, secure, and in good condition. We will provide you with a refund as soon as possible after you inform us of your decision to cancel the contract and in any case and at the latest within 30 days after the Goods are returned, for any sum that has been paid by you or debited from your credit card for the Goods, including shipping cost from Vendor to Customer. The shipping cost for returning the Goods from Customer to Vendor is non-refundable though. Please note that you have to return the Goods in their original packaging, including shrink wrap, complete with any related accessories. All Goods will be inspected on return. You will be notified by email once your return has been received and processed. All communications will go to the original purchaser. The Customer can find out about the various products that the Vendor offers on its website. The Customer may navigate freely on the pages of the website with no obligation to purchase. The products are presented using an information sheet (product description, components, photograph, and price) containing information that is as correct and precise as possible to give as faithful and complete a description as possible. However, considering the digital means of presenting the products online, it is possible that the Customer’s perception of the photographic representation of a product does not correspond exactly with the product itself. The Customer shall select the products s/he wants and specify the quantity. The products will then be added automatically to the Customer’s basket. Before ordering a product displayed on the website, the Customer must open an account. The Customer must fill out a form to open an account or login if an account was made previously. The Customer must also supply an email address and choose a password that shall remain personal and confidential and will later be required for purposes of identification on the site. The Customer accepts that entering these two forms of identification is deemed to be proof of his/her identity and his/her acceptance of these general terms and conditions of sale. The Customer can choose the payment method desired from the available options. By clicking on “Proceed to payment”, the Customer completes his/her order. The order is recorded and the sale is complete. The Customer can no longer correct any data errors made when entering the order. The confirmation email that the Vendor sends to the Customer concludes the contract and implies the Customer’s unconditional acceptance of these terms and conditions. The details of the order stated in the confirmation email are: Summary of item(s); Total cost of order; Total shipping and processing costs; Customer’s name and address; Place and date of ordering (for information only); Payment details; Contact details for the customer service department of the Vendor. The order form shall be recorded on the Vendor’s IT registers, which are stored on a reliable, durable server and shall be considered proof of the contractual relations between the parties. It also provides proof of the availability and price of the items. Automatic recording systems are deemed to be valid proof of the nature, content and date of the order. The sale shall not be concluded until confirmation of the order has been sent by email to the Customer. The Vendor shall not be bound by the Customer’s order until written confirmation is sent that it agrees to process the order. The Vendor reserves the right to subject the order to other conditions, to suspend or refuse it, notably, if the order proves to be incomplete, if the data supplied is obviously erroneous, if the Customer has failed to pay previous orders, or for any other reason that the Vendor may see fit. The information given by the Customer when s/he places an order is binding; in the event of an error in the Customer’s name or address, the Vendor shall not be held liable for its inability to deliver the goods. Orders shall not be final until they have been confirmed by payment of the amount by the Customer.
Pre-orders or Crowdfunding Goods may be offered on our website or through third party online selling platforms. We can refund you within 14 days of the pre-order campaign’s end, all fees included. After that, we have a policy of no questions asked, though that’s minus payment processing and third party processing fees (which we can’t get back after 14 days). The Customer has to take into account that pre-orders are Goods that are not yet produced and can only be delivered when produced. The expected delivery date is to be clearly mentioned on the product pre-order or crowdfunding page, but is only an estimate. The Vendor shall not be held liable for any delays that may occur. The general terms and conditions on regular Goods or Services sales, also apply to pre-ordered Goods and crowdfunding Goods.
Subscription programs are offered on https://www.gamebrewer.com. Customers who are listed as “Subscriber” will automatically be assigned a discount on all available products on the website or can choose a dedicated pledge for Subscribers on third party online selling platforms. Crowdfunding discounts are limited to one game per subscriber. Webshop discounts can be applied to an unlimited number of games. Customers can opt-out of their subscription at any time. A subscription period is always 1 year and shall be automatically renewed. When a Customer opts out of their subscription, they are not refunded for the remaining subscription period. In that case, their subscription will remain active until the end of the period of 1 year that the Customer subscribed for.
The prices of the various Goods and Services are given in euros (€) or US dollars ($) and include tax for private EU Customers. If a Customer is logged in as an EU company with a validated VAT number, prices will be shown without taxes, unless this company has its billing address in Belgium. VAT numbers are validated automatically using the EU VIES service. The prices of Goods are net, before shipping costs. The Vendor reserves the right to change their prices at any time. The Goods, if available, shall nonetheless be invoiced in euros or US dollars at the rates in force when the order was recorded. Placing an order implies accepting the price given for the chosen product. Shipping costs, where relevant, are given separately when you process your order and must also be paid at the time of completing your order. The total price given in the order confirmation is the final price, including all taxes and costs.
Any order shipped outside the European Union (EU) may be subject to taxes and customs charges when it reaches the country of destination. The expense of the taxes and customs charges related to the delivery of an item is the responsibility of the Customer alone. The Vendor is not required to find out about and inform the Customer of any customs fees and taxes which may apply. The Vendor advises the Customer to contact the competent authorities in his/her country for further information on this matter.
Invoices for Business-to-Customer sales are drawn up in euros or US dollars, subject to Belgian value-added tax (VAT) of 21% if applicable and shipping costs subjected to 21% VAT if applicable. The Vendor accepts the following payment methods for B2C sales: VISA, MASTERCARD, MAESTRO, IDEAL, BANCONTACT, SOFORT, PAYPAL. Extra handling fees may apply to certain payment methods. If a Customer doesn’t agree with a certain fee, s/he should choose another payment method or not purchase the product(s) at all. By paying the applicable fee, the Customer explicitly agrees with the fee, which is not refundable. The Customer shall receive a confirmation by email on receipt of payment for his/her order. Whatever payment method is used, the order shall not be taken into account until the payment has been validated. As long as the order has not been validated, it shall be recorded but not taken into account. For all payment methods, including VISA and MASTERCARD, the account of the Customer will be debited immediately after the confirmation of the Customer that payment may be processed. Validation of the order is issued once authorization to debit the account has been sent by the organization that verifies and validates the payment. The Vendor shall then send a confirmation email and the Customer’s account shall be debited. The Vendor reserves the right to suspend the processing of an order if payment by bank card is denied or payment is not made. In these circumstances, the Vendor may consider the sale to be canceled. The Vendor guarantees full confidentiality of bank information secured by the SSL protocol, which automatically checks the Customer’s right to use the bank card and encrypts all transactions to ensure confidentiality.
Invoices for Business-to-Business sales are drawn up in euros or US dollars, subject to Belgian value-added tax (VAT) of 21% if applicable and shipping costs subjected to 21% if applicable. Distributors, Retailers and other Partners can choose the payment methods as described under “Payment Methods B2C Sales”, with the same terms and conditions as described above, or by wire transfer. The Vendor discourages the use of bank cheques and has the right to refuse payment by cheque. Payment by cheque is only considered to be completed and accepted on the moment that the applicable amount is transferred to the bank account of the Vendor. Distributors, Retailers and other Partners may be granted specific payment terms by the Vendor, as specified on the invoice. If no payment is effected on the due date, interest arrears shall be payable in respect of the outstanding amounts ipso jure and without prior notice of default or any requirements, which arrears shall be a 10% rate of interest per year, calculated per day, from the due date until the moment that full payment is made. A collection cost of €40 may be added to each reminder. If legal actions are required to collect the money, additional fees may be charged.
The Vendor keeps full ownership of the Goods sold until the total amount due by the Customer for that order has been received, including interest on arrears and indemnities. The transfer of ownership of Goods bought from the Vendor by the Customer to a third party falls outside the scope of this contract. Only the Customer who originally bought those Goods may claim to agree to the clauses of the present terms and conditions of sale.
In general, the parties accept electronic evidence within the framework of their relations (email, back-up, etc). The parties agree that the data recorded by the Vendor are proof of all the Customer’s transactions on the website. The data recorded by the payment system is proof of financial transactions. Order forms and invoices are stored on a reliable, durable server, and shall be produced as evidence.
Orders are processed from Monday to Friday, except on public holidays. Parcels are dispatched from Belgium or the USA within a period of 1 to 7 working days following the payment of the order unless prevented by reasons beyond the control of the Vendor. The Vendor shall not be held liable for any late or non-delivery due to reasons beyond his control which may make the performance of the contract impossible or more costly, in part or in whole, or due to the acts of third parties such as the suppliers to the parties to this agreement, subcontractors, agents, and representatives, or if the Customer fails to fulfill his/her commitments. Other circumstances that release the Vendor from their duty to deliver the Goods are war, riot, fire, strikes, accidents, pandemic, and the impossibility of obtaining supplies. The Vendor shall keep the buyer informed in good time of the abovementioned events or incidents. Timely delivery of products shall only take place if the Customer has fulfilled his/her obligations to the Vendor. The lead times stated in the order or the order summary are given in good faith as an estimate only. The lead times are not in themselves an essential condition of the contract and the Vendor shall not be required to make any compensation whatsoever or to pay interest in the event of late performance of his duties. The Customer may also change the appointed date, under the conditions set out in the confirmation email, either on the Vendor’s website or by contacting the customer service department by using the contact form on the Vedor’s website, and paying any costs or modification of expenses related to the change of date. The Vendor reserves the right to entrust some services to third parties, employees, or agents working under its responsibility within the limits provided by the law and regulations on accreditation. The products bought on the Vendor’s website shall be sent to the shipping address supplied by the Customer. The Vendor shall not be held liable for the consequences of any errors made by the Customer at the time of ordering. The Vendor shall not be held liable for the non-performance of the contract in the event of reasons beyond his control, disturbances, or partial or total strikes, in particular relating to any means of transport or carrier services. A detailed invoice corresponding to the order, drawn up in the name of the Customer, shall be enclosed with the order.
Offers of sale are subject to the availability of products. If a product proves to be unavailable after the order has been validated, the Vendor undertakes to inform the Customer as soon as possible by email or telephone. The Customer may then request the cancellation of the order.
All text, comments, illustrations, and images reproduced on the Vendor’s websites and/or Goods are all rights reserved. Any reproduction in part or in full without the Vendor’s consent is prohibited. Ordering does not entail the transfer or granting of intellectual property rights unless expressly stated.
The Goods and Services on offer comply with the Belgian and European laws in force. The Vendor cannot be held liable if it has performed its services in accordance with these regulations. The Vendor cannot be held liable for actions or errors made by a third party or by a subcontractor. The Vendor cannot be held liable for anything but fraud or gross negligence towards the Customer committed by the Vendor or its employees or agents. The Vendor shall not be liable for any indirect loss due to this contract, loss of business, loss of profit, loss of opportunity, loss of production, loss of activities, loss of clientele, physical injury, damage to reputation, damages or costs, and this list is not exhaustive. Any complaints must be sent without delay by sending a message with the contact form on the Vendor’s website or by post addressed to the Vendor. If it transpires within thirty days following the receipt of the complaint that the Vendor has failed in the performance of its obligations, it shall then make a new delivery of the Goods or Services concerned by the complaint, at its own expense, provided that the complaint is justified in full and to the extent of the proven damage.
Without prejudice to the liability provision in these general terms and conditions, the Vendor shall maintain an active customer support service. Each complaint that reaches the Vendor’s customer service will be assigned a numbered ticket for smooth and quick handling.<br>Visible shipping damages to a Good or non-delivery of a Good, executed by a carrier or postal service are the responsibility of the carrier or postal service, for which the general terms and conditions of the carrier or postal service apply. Visible damages need to be claimed immediately at the moment of delivery, to the carrier or postal service. The Vendor can only reimburse damaged Goods to the extent that the carrier or postal service accepts and compensates the claim. If shipping damage is not claimed immediately to the carrier or postal service, the Customer may contact the Vendor by the contact form on its website or by telephone. Each complaint must be accompanied by pictures that prove the damage. Any complaint without pictures may be rejected. The Vendor will then evaluate the damage and suggest appropriate compensation to the Customer. The Customer may accept or refuse the suggested compensation. If accepted, the claim is considered to be solved after the reimbursement is issued. If rejected by the Customer, the claim will also be considered as being fully handled by the Vendor. The Customer may execute their right of returning the Good in its original state of delivery and in its original packaging, including shrink wrap, as described in these general terms and conditions.<br>For any other damage to a Good or its components, or any missing components, the Customer may contact the Vendor by the contact form on its website or by telephone. Each complaint must be accompanied by pictures that prove the damage and must arrive within 30 days after the purchase. Any late complaint or complaint without pictures may be rejected. The Vendor will then evaluate the damage. If it concerns a production error to the Good or its components, to the extent that it affects the normal use of the Good, the Vendor will replace the affected components as soon as possible, to the expense of the Vendor, if replacement parts are available. If replacement parts are not available, the Vendor will suggest appropriate compensation or deliver a new Good if available. For production errors that don’t affect the normal use of the Good and/or are only a mild esthetic issue, the Vendor may reject the claim or suggest an appropriate compensation that the Customer may then accept or refuse. If accepted by the Customer, the claim is considered to be solved after the reimbursement is issued. If rejected by the Customer, the claim will also be considered as being fully handled by the Vendor.<br>If the loss or damage of a Good or its components is caused by the Customer, the Customer may always request a replacement, at Customer’s expense. The Vendor will always try to help the Customer in the best way possible.
The Vendor supplies Third Party Logistical Services (3PL Services), operated under the name “MeepleShipper”. All of the Vendor’s general terms and conditions, including the Liability statement, also apply to the Vendor’s 3PL Services, with the exception of the terms and conditions that only apply to Goods owned by the Vendor.<br>The Vendor’s 3PL Services are described on https://www.meepleshipper.com and include the fulfillment, warehousing, dropshipping, and distribution of Products provided and owned by the 3PL Customer. The applicable pricing list is always consultable online on the same website (URL provided upon request) and is subject to regular unannounced change due to variable costs, like fuel charges and distance fees.<br>Under no circumstance can the Vendor be considered to be the owner of the Products of the 3PL Customer, nor can the Vendor hold any responsibility for those Products. The 3PL Customer is solely responsible for the content, state, and quality of their Products and the compliance of their Products with the Belgian and EU laws and regulations. The 3PL Customer is solely responsible for paying all applicable import duties, taxes, VAT, or any other charges that may apply when importing or storing Products in the EU, even if the Vendor assists the 3PL Customer with their administrative obligations.<br>The Vendor is allowed to hire subcontractors for packaging and/or shipping the Products of the 3PL Customer, or for any other service that the 3PL Customer orders from the Vendor. The Vendor can not be held liable for errors made by its subcontractors. Compensation for errors will only be due to the extent of the amount reimbursed by the subcontractor in relation to the damage caused by their error and in accordance with the subcontractor’s general terms and conditions. If products that are sent to the customers of the 3PL Customer are damaged during the 3PL process or delivery, all visible damages must be claimed immediately by the recepient of the package, to the delivering driver of the responsible carrier or postal service at the time of delivery. Any non-visible damages must be claimed within 5 working days to be valid. All later damage claims may be rejected by Vendor if the carrier or postal service rejects the claim. An all-risk damage and loss insurance of Product handling and delivery is optional and can be quoted by the Vendor upon request of the 3PL Customer. Any insurance agreements signed by the 3PL Customer are not opposable to the Vendor. Return shipment of a Product, damaged or undamaged, is always at the expense of the 3PL Customer support is an optional service that the Vendor can supply upon request of the 3PL Customer and will be invoiced according to the current pricing list. The 3PL Customer may choose to handle their own customer support.
Any order made by the Customer and all deliveries made by the Vendor implies full and unconditional acceptance by the Customer of the present terms and conditions of sale to the exclusion of any other documents such as the Customer’s own general terms and conditions, or any brochure, catalogue, etc, which are only to be taken as a guideline. The parties expressly agree that the present general terms and conditions apply to their commercial relations, unless otherwise provided in writing. The express waiver of one of the general or particular terms or conditions does not affect the application of the other general or particular clauses. The cancellation or inapplicability of one of the clauses of the general or particular terms and conditions has no effect on the whole of the other provisions in the general and particular terms and conditions, which remain valid and applicable. The fact that the Customer has not received the present general terms and conditions in his/her native language does not exempt him/her from applying them. The ordering of any product proposed on the site supposes the reading and express acceptance of the present general terms and conditions, and this acceptance does not require the Customer’s handwritten signature. The validation of the order form by the Vendor constitutes an electronic signature, equivalent to a handwritten signature, confirming that the order is complete and that the sum due for fulfilling that order is payable. The Vendor reserves the right to change its general terms and conditions without personally informing the Customer and without the Customer being entitled to claim any compensation whatsoever. It is incumbent on the Customer to check periodically whether or not changes have been made. The Customer may copy or print the present general terms and conditions of sale as long as she/he does not alter them.
The present contract is governed by Belgian law. Any complaints must first be registered with our customer service department using the contact form on this website or sending a letter to Game Brewer BVBA, Patersstraat 51, 2300 Turnhout, Belgium. The Customer should first contact the Vendor with a view to obtaining an amicable solution. Any disputes shall be settled under Belgian law by the Belgian courts, which have sole jurisdiction unless there is a mandatory statutory provision to the contrary.